Terms of Service

Acceptance of Terms

By accessing and using our travel services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not use our services.

Services Description

We provide travel booking services including Umrah packages, Hajj arrangements, flight bookings, hotel reservations, and visa assistance. All services are subject to availability and applicable laws.

Booking and Payments

• All bookings require a deposit or full payment as specified
• Prices are subject to change until booking is confirmed
• Payments are processed securely through our payment gateway
• Refunds are subject to our cancellation policy

Cancellation and Refunds

• Cancellations must be made in writing or via our contact methods
• Refund amounts depend on cancellation timing and service provider policies
• Administrative fees may apply to cancellations
• Refund processing may take 7-14 business days

Travel Documents and Requirements

It is your responsibility to ensure you have valid travel documents including passports, visas, and health certificates. We provide assistance but are not responsible for denied entry due to incomplete documentation.

Limitation of Liability

We act as an intermediary between you and travel service providers. We are not liable for delays, cancellations, or changes made by airlines, hotels, or other service providers beyond our control.

User Responsibilities

• Provide accurate and complete information for bookings
• Comply with all travel requirements and regulations
• Maintain appropriate travel insurance
• Follow instructions from our representatives and service providers

Modification of Terms

We reserve the right to modify these Terms of Service at any time. Continued use of our services after changes constitutes acceptance of the modified terms.

Governing Law

These Terms of Service are governed by and construed in accordance with applicable laws. Any disputes shall be resolved through mediation before pursuing legal action.